Why Bpo Employees Quit their Jobs:

Contrary to the usual belief that most youngsters do not like joining business process outsourcing (BPO) firms due to stress and health issues, a joint annual survey by Dataquest and IDC reveals that they are not ‘killer’issues for employees. In fact, stress and health weren’t even among the ‘top three’ factors for leaving a company.Union Health Minister A Ramadoss recently called for a “health policy for the tech sector stating: “(BPO employees) have a sedentary lifestyle. They smoke, go for late-night parties, and even take drugs. Some get heart attacks in their mid-20s
However, strain as a reason for leaving a company ranked seventh while health issues stood at number six, according to the survey. “Health as a stress factor is indeed a concern with a fifth of employees citing health as a stress factor. The good part is that the industry is sensitive to this and many companies are taking real measures, from checking indoor air quality to testing food in labs,said Kapil Dev Singh, Country Manager, IDC India.
Employees of Indian BPO firms, on the other hand, were overall content with their jobs in 2007, states the survey. They were satisfied with the job content, work culture, training, and appraisal.However, it added that they were not satisfied with the image they were stuck with, and least satisfied with their salaries. The average salary hike in the BPO industry grew by 14.8 per cent only in 2007 as compared to an increase of 17.2 per cent last year.
The direct outcome of the fall in salary hike is the increase in attrition rates. The attrition rate went up to 20 per cent from 18 per cent in 2006.The Dataquest-IDC survey notes that nearly one-third of the employees said that salary was the most common reason for leaving a company. The survey added that many companies have started innovative HR strategies to retain their employees. Hyderabad-based Brigade, for instance, appointed a chief fun officer to look into ways of ensuring low employee stress levels and keeping them highly motivated.