Promotional/Lateral Opportunities:

The industry offers a wide variety of jobs to young professionals in areas like IT, customer support, human resources, training and logistics. The industry actively encourages employees to move up the ladder or gain cross-functional skill sets. Most companies fill their front-end leadership roles from the talent pool available within the organization.
The industry acknowledges the aspirations of its young workforce and grooms them through it’s training programs. This aspect of employee development is unique and is being adopted by several other sectors. “The Indian BPO industry attracted a lot of young talent by creating a perception that you can have ‘fun at work’.
The perception needs to change as the industry matures, since we want people to look at it as a serious career option and our training is aimed at creating that awareness and seriousness,” says Savita Bradoo, training manager with a leading BPO. With all the training and employee engagement initiatives that the industry is taking, the possibilities for young employees end where their imagination does.
The industry hopes to change its perception of being considered a transitional stop-gap arrangement to that of a long-term career option. BPO have developed a unique one-on-one feedback and coaching framework which most companies subscribe to. This is again a unique practice as performance- and behaviour-based feedback is delivered to employees on a day-to-day basis. This helps employees to reflect on themselves and strive for improvemen