Job Prospectus:

The ITES/BPO industry is one that offers a tremendous growth prospect and quick returns. It today has become one of the most sought after and highly paid industries. As a well-structured industry, it follows a strict hierarchical order. “For example, in the call centre industry, at the entry level with an experience ranging from none to up to one year, the recruits join as customer support executives/representatives.
They then rise to the next level, which is of a senior customer support executive/representative. Once they have attained an experience of about three to four years in the industry, they can apply as a Group leader assistant/ Team leader. The next stage is the Team leader after which he/she is eligible to apply to the post of Team Manager/Supervisor. Then comes Manager-Operations, the one who is responsible for running the whole show,” says Manish.
“The scene is quite the same in a BPO (non-voice or back office processing) except for a change in the designation. A fresher joins as a process associate/analyst and then moves on as senior associate/analyst with about four years of experience. The next step is the Team leader from he/she moves on to become the Assistant Manager. The assistant manager can affectively move on to become the manager. The manager then can apply for the post of Service Delivery Manager,” he continues.
So, there are definitely growth prospects within a BPO — you can grow to become a team leader, a manager and a vice-president. Your growth will be dependent on your interpersonal skills and your ability to lead teams. Thus, IT enabled services offer good prospects, with the possibility of eventually leading to self-employment. “If you are get an additional technical qualification/diploma, it might also provide a point of entry into the IT field,” says Manish.
Openings for foreign language professionals A report also indicates that the Indian ITES sector will have openings for a whopping 1.6 lakh foreign language professionals to handle language-sensitive work catering to Europe and the Far East by 2010. As of now, the demand for German and French is the highest. Italian, Spanish, Dutch, Japanese and Korean are also hot on the trail.