Honing Bpo Skills:

Getting the right talent to work for you, is like searching for the proverbial needle in the haystack. Who would know this better than BPO firm 24/7 Customer? The company has initiated several programmes as part of its corporate social responsibility initiatives to expand the base of professionals in the BPO industry.
Recent research and studies have shown that the BPO sector is going to face a talent shortage of about 262,000 professionals by 2012. Keeping this in mind, the company has chalked out CSR programmes which focus on empowering youth, providing them with equal opportunities and educating the underprivileged.
Take its 24/7 Ascend programme, for instance. Under this initiative, students are taught the skill sets needed for the BPO sector. The website www.247customer.com/ascend helps any student get free information on skills needed to join the BPO Industry. They also have a career opportunity programme wherein common doubts that college students have in pursuing a career in the BPO industry are addressed. To improve the skill sets, courses on language/communication are provided and special study courses are also taken up.
Career planning tools like interview tips, resume writing lessons, counseling on BPO careers and scholarship information are also offered. For the academic staff in colleges and universities, 24/7 Customer offers special programmes (24/7 Varsity programme) to train students who are interested in pursuing a BPO career. The aim of this programme is to bridge the gap between the academia and the industry.
The teachers are provided first-hand access to the latest information on training requirements from across the globe. Different methodologies adopted for verbal communication are also provided so that lecturers can use this as training tools in colleges. S Nagarajan, co-founder and COO of 24/7 Customer, says: “24/7 Varsity is one of the first steps taken by the company to address the development and nurturing of talent required by the BPO industry at an early stage.