The Bpo Interview:

Pronunciation: Ever heard the doctor say chew your food well? Now, that requires a lot of jaw movement. The same applies while speaking. We do not move our jaws enough while we speak and that is the primary reason why we don’t sound clear. Experiment. Process each word so that it is heard distinctly. It doesn’t matter if you sound loud, but do not shout either. You can also try this little practice. Say this aloud: ‘How now can we travel down to the town?’
Now, say the same sentence this way: ‘Naao haaao kaeen wee travel daaun to the taaauun?’To check if you are doing it right, record your voice and ask your friend to listen to it. Don’t self-evaluate. If you are not sure about how to pronounce a word, pick up the dictionary.
Speed of talking: How do I find out if I speak fast? Well, people will tell you so. You need to listen to their advice. If people generally ask you to repeat what you said because they were unable to follow or understand you, that is a warning bell. Don’t turn a deaf ear to it. Record and listen to yourself and see if you are speaking fast.What do I do once I find out I speak fast?Slow down.All you need to do is read aloud, everyday. Take a newspaper, magazine or your favourite English book. Read a few passages, and preferably record it for yourself. Trust me, it helps.
Grammar Use short sentences — that is the magic formula to construct grammatically correct sentences. Don’t try saying too many things at one go. Break down the information into short, crisp and to-the-point sentences. Avoid slang — words like ‘bucks,’ ‘yup,’ ‘gotya,’ ‘gotcha,’ etc — in professional conversations. If you overhear a phrase and you like it, don’t start using it unless you are sure you know the meaning. Copying is easy, but not a very smart thing to do. You are NOT required to sound complex in your speech to crack a BPO interview; you need to sound simple and comprehendible.
Listening Let your brain LISTEN to the information to process and organize an answer. It will happen without you even realizing it. Some pointers to help you:Do not interrupt the speaker.
•Do not jump to premature conclusions. Do not assume. ASK if you have not understood something — asking to repeat is okay. Think before you speak.
Organized thinking Answer one question at a time. If you have too many experiences to share, put them one by one. The best bet is to tell the most appropriate one, rather than ramble everything out at one go. Take a deep breath and pause after you make a statement. And remember the magic formula — SHORT SENTENCES. Try this exercise: Take a picture, and describe it. Or, try describing the recipe of your favourite dish. Or, you can give road directions to your favourite store in the city. These are good ways to exercise organizing your thought process.